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Configure, adapt, and extend Microsoft Dynamics CRM 2011ùguided by two of the leading implementation specialists in the field. Whether you are an IT professional, a developer, or a power user, you all get pragmatic, hands-on insights for customizing CRM in your organizationùwith or without programming. Discover how to: Set up and configure your system Plan and configure security settings and information access Easily customize form attributes, views, and relationships Create and deploy custom reports Use xRM to quickly create and efficiently manage line-of-business applications Automate business workflows Extend Microsoft Dynamics CRM with scripts and assemblies