Artikelomschrijving

The purpose of the workbook is to provide participants with aplace to record their notes and the results of exercises as theworkshop progresses. It is also intended to serve as a usefulreference following the workshop, something people will keep ontheir bookshelves and use. The workbook is organized by the six disciplines. Each sectioncontains introductory material and exercises that utilize tools orchecklists. Introduction to the workshopD1: Define Business OutcomesD2: Design the Complete ExperienceD3: Deliver for ApplicationD4: Drive Learning TransferD5: Deploy Performance SupportD6: Document ResultsConclusion and Action Planning