Artikelomschrijving

- Provides a complete overview of the hospitality industry;
- includes a new chapter on intercultural hospitality experiences;
- offers interesting analysis as well as practical examples

Hospitality Experience is an exciting introduction to Hospitality Management. It shows students how to create and manage unique hospitality experiences step-by-step.
The second edition includes a new chapter on intercultural hospitality experiences and provides clear answers to the following questions: What is hospitality management? Who are the (future) players involved in it? How to design, deliver and manage the ultimate hospitality experience?